I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1-3 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
Your order will be shipped depending on the fulfillment center the product is from.
Shipping and delivery times are calculated in business days from Monday to Friday. It usually takes 5 to 25 business days for it to be delivered (IF YOUR ITEM IS IN STOCK).
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
You will receive a tracking number for your order after it is shipped via email, if this email does not arrive please check your Spam folder.
If you still have not received the tracking number, please contact us via email firstname.lastname@example.org
WHAT DO I DO IF MY TRACKING NUMBER WON'T WORK?
If your tracking number entered shows that it is currently unavailable, do not be alarmed - Your order has been shipped out, and the delivery status will be updated within a few days.
The tracking numbers will become active when the item arrives in the country of delivery.
*You are responsible for providing complete and accurate shipping addresses. Autoolsee cannot make changes to your shipping address once your package has been shipped out, and Autoolsee is not liable for packages lost due to incomplete or inaccurate addresses.
*Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country / or the country you're shipping to. You will be responsible for additional charges that incur customs clearance, autoolsee has no control over these charges and cannot predict what they may be. Customs policies vary from country to country, autoolsee recommends that you contact your local customs office for further information. Autoolsee will always comply with the law, and We kindly remind you to do the same. As importers, you are responsible to comply with all laws and regulations in your own countries.
*If you refuse the package due to import duties or taxes, you will take full liability for all the costs involved in the process.
*There may be unforeseen delays due to customs that are out of our control. Please allow adequate time for delivery prior to your special occasion. If you have any concerns, please contact your local post office for assistance with your tracking number
*If you don't receive the item but the tracking information displays the item has been delivered. Please contact your local logistic providers who responsible for the package and also contact us at the same time. We will help you survey it. We will refund or resend you after the package was confirmed to have been lost.
What shipping methods are offered, and what do the respective shipping times&shipping cost?
At present, our goods only send to the following countries and regions, please pay attention.
|Country or Region||shipping methods||shipping times||shipping cost|
|United States||Standard Shipping||12-35 Business day||Free shipping (0.00USD)|
|Expedited Shipping||5-15 Business day||weight<10KG（9.99USD） weight≥10KG（20USD）|
|Canada||Standard Shipping||15-35 Business day||Free shipping (0.00USD)|
|Expedited Shipping||7-15 Business day||weight<10KG（9.99USD） weight≥10KG（20USD）|
|Australia||Standard Shipping||15-32 Business day||Free shipping (0.00USD)|
|Expedited Shipping||5-18 Business day||weight<10KG（9.99USD） weight≥10KG（20USD）|
|France，United Kingdom，Germany，Italy，Spain，Netherlands，Ireland，Estonia，Austria，Brazil，Belgium，Poland，Denmark，Russia，Finland，Colombia，Czech Republic，Croatia，Latvia，Lithuania，Luxembourg，Malta，Malaysia，Mexico，Portugal，Sweden，Switzerland，Cyprus，Slovakia，Slovenia，Thailand，Turkey，Ukraine，Greece，Hungary, Bulgaria, Romania, Iceland, Serbia, Norway, Algeria, Egypt, Zimbabwe, Japan, Korea, Albania, Virgin Islands. U.S, New Zealand, Peru||Standard Shipping||10-30 Business day||Free shipping (0.00USD)|
|Expedited Shipping||5-16 Business day||weight<10KG（9.99USD） weight≥10KG（20USD）|
Shipping Method: FedEx, EMS, DHL, Singapore Post, Yanwen Logistics, UPS, USPS
Taxes may apply for imported goods/services and are regulated by the country law. Autoolsee is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.